01.03.2016 - New reference and information desks have begun work on four subway stations through the data transmission network of JSC "MACOMNET"
New reference and information desks started today, March 1, 2016, is 4 metro stops away. This is one more step of the Moscow metro to improve the system of informing of passengers in the context of improving the quality of services provided.
Infotone for passengers now work in the ground lobby of station "Paveletskaya" the Zamoskvoretskaya line (an exit to Paveletskaya station), in the anteroom of the station "Kurskaya" the Ring line (exit to the Kurskaya station), in the ground lobby of the station "Ploschad` Revolyutsii" in the combined lobby of stations "Tverskaya" and "Pushkinskaya".
To open Infoseek "Live chat" was the selected station with the most passengers, next to the railway station and the station located in the vicinity of the cultural and historical center of Moscow.
Residents and guests of the capital can obtain at the front Desk of any consulting services relating to the travel in the Moscow metro: learn about the cost of travel and types of travel tickets, obtain clarifications regarding the rules of use of the metro and baggage, and even Metropolitan sites, social objects located near metro stations. The employees working behind the counter, if necessary, can also arrange for passengers with reduced mobility the assistance of inspectors of the center of ensuring mobility of passengers.
Infoseek experts ready to give advice to passengers not only in Russian but also in English. Reference and information desks are operated daily including weekends and holidays, from 8:00 to 20:00.
First reference-information Desk appeared in the lobby of the metro station "Komsomolskaya" Ring line (entrance from the Yaroslavskiy and Leningradskiy stations) on 29 December 2014. Today the staff of the reference centre "Komsomolskaya" receive about 300 calls daily. The most popular question from passengers of the Moscow metro, seeking reference information, remains the same: they want to know how to get to red square.
To the leadership of the Moscow metro received numerous testimonials from passengers about the work of help and suggestions about equipment like racks and other metro stations.
Before the end of year six information desks will appear in the Moscow metro stations Belorusskaya Koltsevaya line, "Kiev" Arbatsko-Pokrovskaya line, "Park cultury" circle line, "Arbatskaya" Arbatsko-Pokrovskaya line, "Kitay Gorod" and "Barrikadnaya". Thus, the reference number will be 11, including infochoice at the station "Komsomolskaya" Ring line.